Valid from 1st January 2021

This privacy policy describes what personal data we at https://ayuadilla.com/ collect from you and how we use your personal data. The privacy policy also describes your rights and how you can exercise them.

We do not share any personal information with any other parties. Data collected from orders and from email correspondence is held in accordance with the requirements of The General Data Protection Regulation (GDPR) 2018.

1. When do we collect your data?

When you:

  • Purchase our products.
  • Communicate with our customer service, such as asking questions, processing of returns, guarantees or complaints.
  • Create an account
  • Sign up for our newsletter.
  • Send us pictures or other information.
  • Using our contact form.
  • Access our website. Our website also uses cookies; to find out more about the use of cookies and how you can manage them, please read
  • When you engage with us on social media (by mentioning/tagging us or by contacting us directly)

2. What are the personal data do we collect ?

  • Your contact information – name, postal address, mobile or telephone number, email address.
  • Your IP address and information about how you use our website.
  • Purchase details including your choice of payment and transaction number.
  • Your order history.
  • Customer service information – all kind of communication and correspondence between you and our customer service department.
  • If you are browsing our website, we may collect your IP address or other device identifier, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other portable device information.

3. Data we do not collect or process

We do not store or process data from your credit cards such as card number, expire date or CVS number. We do not ask you to provide personal identification number. The payment providers are responsible for collecting and processing that kind of data.

4. Why do we process your personal data?

Once you have provided your personal information to us at Ayu Adilla, we will use this information for the purposes and with the support of the legal basis set forth below:

  • In order to fulfill our agreements with you as a customer, such as handling and delivering your order.
    The purchase agreement we have entered into with you is the legal basis for the processing and is necessary for us to be able to fulfill our contractual obligations and to fulfill this agreement with you, eg. so we can deliver your order and get paid.
  • To be able to handle customer service issues such as questions about our products, returns, guarantees and complaints.
    We will process your information in order to fulfill our obligations under applicable consumer law and we will process your information based on the legal basis based on our purchase agreement with you.
  • In order to meet the requirements of tax and accounting legislation – to declare and count our sales.
    The legal basis is to be able to fulfill our legal obligations under law.
  • In exceptional circumstances, we may process additional identification information from you to avoid financial fraud or identity theft.
    It is our legitimate interest to provide secure services that may prevent attempts to gain unauthorized access or unlawful use of our services.
  • To process additional data such as photos, videos and other media, for various promotions, only in cases where you participate in these events.
    The legal basis is our legitimate interest in having the opportunity to administer or follow up competitions and events such as confirmation of entries, questions or information about winners.
  • To send our newsletter and promotional material – only in cases where you give your consent to it.
    The legal basis is our legitimate interest in being able to give information about, and market our products.
  • To create and maintain a customer account – only in cases where you have created an account.
    The legal basis is the agreement we have entered into with you, i.e. the creation and maintenance of your account.

5. Where do we send your data

Visitor comments may be checked through an automated spam detection service.

6. How long do we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

7. Who do we share your personal data with?

We will never sell any of your personal data to a third party, and does not provide your personal information to third parties, unless required by law to do so or except for the operational necessities listed below:

  • We provide your name, address, email and possibly phone number to the shipping company that delivers your product.
  • We transfers the necessary personal data to accountancy service providers as well as tax and other public authorities when specific legislation requires this.
  • Sometimes we need to confirm your personal data with payment service providers, in order to prevent financial fraud or identity theft.
  • Your data may be anonymously sent to Google Analytics tracking service. No agencies or third parties will collect any collected analytics data collected from this website.

8. Cookies

In some areas of our website, we reserves the right to use cookies in order to make our service more user-friendly, more effective and safer. Cookies are small pieces of information that are stored on your computer and that your browser memorises. Cookies do not damage your computer and do not contain any viruses. Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit (“session”) from your hard drive. Other cookies remain on your computer which enables us to recognize your computer during your next visit, so that, for example, you do not have to fill out order forms again.

We use the information contained in cookies in order to facilitate the use of our site and to adapt the website to your needs. We recommend that you do not disable your browser from accepting cookies, as it will prevent you from moving freely from page to page and from taking advantage of all of the features of this website.

You can set or amend your web browser controls to accept or reject cookies. If you choose to reject cookies, you may still use our websites and some services, however your access to some functionality and areas of our website or services may be restricted substantially. 

Please note: The term cookies here is not the same as the cookies that you eat while reading our books and admiring the paintings ????

9. Security

Ayu Adilla assures that we have taken all administrative, technical and physical measures to protect your personal data against accidental, unlawful or unauthorized destruction, loss, access, disclosure or use.

We ensure that your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. This is noted by a small “lock” icon for any website which uses SSL and is situated in the very beginning of your address bar, right before the web address.

We will not be held liable for hackers wrongdoing.

10. Links to other websites

For your convenience and information, our website may provide links to other sites that may be operated by companies not affiliated with Ayu Adilla. These companies may have their own privacy notices or policies, which we strongly suggest you to review.

11. Changes

This Privacy Policy may be updated periodically to reflect changes in our personal information practices. Please review this Privacy Policy from time to time to stay updated on any changes. 

12. Additional information

We collect information about you during the checkout process on our store.

13. Contact

If you have any questions, you can contact us at any time by sending a message to here.